An important concept in management is best practices or benchmarking, where an organization systematically compares work processes with those of its competitors or others in an industry. Select one best practice from an organization or industry that you are familiar with, and then whether that best practice can be implemented into the culture of a governmental entity and how it can improve service delivery to its citizens. Textbook: Shafritz, J.M, Russell, E.W. & Borick, C.P. (2013). Introducing public administration. (8th ed.). Upper Saddle River, NJ: Pearson Longman. ISBN: 9780205855896

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