Before you begin this assignment, be sure you read the “UMUC Haircuts Case Study” and review the “Walmart Example.” Overview of Business Process Analysis and Functional Requirements for UMUC Haircuts For your Case Study Stage 1 assignment, you performed a Five Forces Analysis and justified Myra’s chosen strategy for competitive advantage and the business process that she would like to improve through the application of technology. In the Stage 2 assignment, you will identify the inputs, processing and outputs of Myra’s selected business process. Those inputs, processing and outputs form the functional (business) requirements for an IT system to improve the process. The first step in identifying the functional or business requirements for an information system is to develop the high level requirements that establish the scope of the system. Myra has selected the Customer and Employee Scheduling Process for improvement using an IT solution, and together you have identified the following high level requirements. The system must Allow employees to enter their availability and desired days/times to work Allow Myra to review the employee requests and develop a schedule Make the schedule available to employees to review their final work schedule Make the employee schedule available for staff to enter customer appointments Allow Myra and the staff to enter customer appointments Keep track of customer appointments, including stylist and service performed Accommodate changes in the employee schedules and customer appointments, and update schedule accordingly Accommodate changes in the customer information stored in the system Provide management reports to Myra showing employee workload, customers served, customer contact information, busy times/days, etc. For this assignment, you will focus on the customer appointment portion of the overall process. The process model shows the steps in the customer appointment process. In a process model, rectangles are used to illustrate process steps and diamonds are used where decisions or choices are made. You need to be aware that there are other aspects of the process to be considered, as shown in the high level requirements above. The points at which these additional steps intersect with the customer appointment process are shown in the process model with a circle and a letter.

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