Bill, a close friend of your parents wants to start a business. Your parents refer him to you since you are presently working on a technology related degree. In your first discussion, you discover the following facts:  Bill has been a sales representative for a major restaurant supply company for many years.  His prior skills are very low tech. He drives from city to city, visiting restaurants and either provides his customers with supplies, or visits new restaurants to try and convince them to purchase supplies from him exclusively. He phones his orders in to the manufacturer, and other than accounting for his expenses while on the road, he does no record keeping.  Other than basic email skills and a vague familiarization with Microsoft Word Bill has little or no experience with existing communications technologies or software applications.  Bill’s business plan is to start a new restaurant supply business in his home. He wishes to spend more time at home and travel much less than he did in the past. He knows he will sometimes be required to travel to negotiate deals or meet with clients, but he would prefer to be able to do all this at home whenever possible.

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